Privacy Policy

Who we are

Sell My House Lake Charles is operated by J&A Higgins Enterprises LLC ("we," "us"). This policy explains what information we collect through https://sellmyhouselakecharles.com and how we use it.

Information we collect

When you submit a form or use the chat, we collect the information you provide, such as your name, phone number, ZIP code, and property address. We also record basic technical data like the page you arrived from and standard campaign parameters so we know which of our sites you contacted.

How we use your information

We use your information to contact you about your property, answer your questions, and follow up by phone or text. We do not sell your personal information.

Calls and text messages (SMS)

By submitting a form, you agree that Sell My House Lake Charles and J&A Higgins Enterprises LLC may call and text you about your property at the number you provide, including by automated means. Consent is not a condition of any sale or purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts at any time, or HELP for help.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text-message originator opt-in data is not shared with any third parties.

Data sharing

We may share your information with service providers who help us operate, such as our customer relationship management and communication tools (for example, GoHighLevel and Twilio), strictly to provide the service. These processors maintain their own security and access controls. We may disclose information if required by law. We do not sell your personal information.

Cookies and tracking technologies

We use cookies and similar tracking technologies to operate the site, remember your preferences, measure traffic with analytics, and protect against abuse and bots. You can control cookies through your browser settings. Disabling some cookies may affect how parts of the site work.

Data security

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. Our site is served over encrypted HTTPS/TLS connections. Personal information is stored within trusted processors, including our CRM and Twilio for message delivery, each maintaining its own security and access controls, and access is limited to authorized personnel. No method of transmission or storage is completely secure, but we safeguard information using practices appropriate to its sensitivity.

Data retention

We keep the information you submit for as long as needed to respond to your inquiry, provide and support the services you request, and meet our legal, tax, and record-keeping obligations. When information is no longer needed for these purposes, we delete it or remove what identifies you.

Your choices

You can ask us to stop contacting you at any time by replying STOP to a text, asking us on a call, or using the contact details on this site. You may request that we delete the information you submitted.

Contact

Questions about this policy can be directed to J&A Higgins Enterprises LLC through the contact page on https://sellmyhouselakecharles.com.